1. Reservation and payment
- How can I book a cottage? Directly through OtoZakopane.pl – this is the fastest and most convenient way to book.
- Do I have to pay a deposit? Yes. The reservation is confirmed once the deposit is received. You will receive details via email.
- Can I pay with a tourist voucher? Payment with a voucher will be possible if the program is restarted. The voucher is not currently valid.
- Do you issue VAT invoices? Yes. We issue VAT invoices if you inform us when booking and provide the details. You’ll receive it during your stay or after paying the full amount.
- Can I cancel my reservation? Yes, but whether we refund your money depends on the selected offer: – Standard: Free cancellation up to 14 days before arrival – the deposit is refundable. – Non-refundable: Lower price, but the deposit is non-refundable. Details can be found in the booking terms and conditions.
- Can I change the dates of my stay? Not always. Changes depend on availability and the terms of the selected offer. Contact us if you have any questions.
2. Check-in and check-out
- What time can I check in? Check-in from 3:30 PM.
- What time is check-out by? Check-out by 10:00 AM.
- Can I check in early? Yes, but not always. This depends on availability and whether the cottage was occupied earlier.
- Can I check in later? Yes, check-in from 3:30 PM is optional, as you will receive check-in details via email or WhatsApp.
- Can I check out later? Yes, but only by prior arrangement with reception. Late check-out depends on subsequent bookings and may incur an additional fee.
- Can I leave my car early? Yes, you can leave your car in the parking lot and go for a walk.
- What does self-service check-in look like? On the day of arrival, you will receive an email (and often a WhatsApp message) with the cottage name, location description, key box code, Wi-Fi password, and other useful information. I haven’t received a message –
- what should I do? Check your SPAM and WhatsApp folders. If necessary, call: +48 668 667 777.
- Is there a reception on site? No, the cottages are unmanned. However, a member of our team is on site daily from 9:15 to 10:00 AM to answer your questions.
3. Stay
- Is there Wi-Fi in the cottages? Yes, high-speed fiber optic. You’ll find the password in your welcome email.
- Are bed linen and towels included in the price? Yes, we provide a full set of bed linen and a bath and face towel for each person.
- Do you provide toiletries? Yes, each cottage has a set of 6 mini shower gels and shampoo.
- Are towels changed daily? No, changes are available upon request for longer stays.
- Are the cottages cleaned daily? No, cleaning is done before your arrival.
- Is there a quiet night time policy? Yes, from 10:00 PM to 7:00 AM.
- Can I use the grill? Yes, but only ours. Next to the parking lot, there’s a large grilling hut with a fireplace, lighting, foosball, and darts. Using your own grill or lighting a fire is prohibited.
- How does the heating and fireplace work? – Heating: Central, geothermal. It starts automatically when the outside temperature falls below 10°C. – Fireplace: Wood is included in the price in the winter.
- Are the cottages child-friendly? Yes, we have a playground (in season) and children’s equipment (cot, highchair) upon request.
- What should I do with my waste? There are recycling bins in the cottages. Please dispose of your waste in the container at the entrance.
4. Animals
- Can I bring a dog or cat? Although we love all animals, our homes and facilities are not designed to accommodate them. Thank you for your understanding.
5. Parking and access
- Is parking included in the price? Yes, we provide free parking on the property.
- How many spaces are available per cottage? Two spaces. If you plan to bring more than one car, please let us know.
- Will an SUV or van fit? Yes, the parking lot is suitable for larger vehicles.
- Will access be difficult in winter? Yes, winter tires are recommended in snowy conditions. If access is difficult, we provide additional lower parking at the entrance gate. Address: ul. Gładkie 7, Zakopane.
6. Equipment
- What’s in the kitchen? – In larger cottages: dishwasher, microwave, toaster, Nespresso capsule machine, pots, dishes, cutlery. – In TatraCube: the kitchen does not have a dishwasher due to its smaller size.
- Is there a washing machine in the cottages? No. The nearest self-service laundromat is approximately 1 km away.
- Is there a hairdryer, iron, and ironing board? Yes, available in the cottage.
- Can a baby cot be provided? Yes, free of charge, upon request.
- Are other amenities available? – deck chairs (in season), – rope swings, – bookcase, – barbecue and barbecue hut with a fire pit. – refreshment set: tea and coffee capsule for each guest on the first morning.
- How many people do the cottages accommodate? – Large cottages: We recommend no more than 6 adults + two children (the cottage has a sofa bed and an extra bed). Some cottages can accommodate more people, but arrangements must be made. – TatraCube: 2 people (+ child up to 3 years old).
- Are there extra beds? What size? Available in large cottages: – extra armchair: 80 x 188 cm (two cottages have two). – sofa bed in the living room: 144 x 201 cm (in each cottage).
7. Surroundings and attractions
- How far is it to Krupówki and Gubałówka? – 200 m as the crow flies to the lower station of Gubałówka. – 750 m to Krupówki.
- Are there shops nearby? Yes, about 500 m (Dańca Bakery and grocery store).
- Where can I go for a walk? – Droga pod Reglami. – Strążyska Valley (25 min walk). – Trails with views of Giewont. – to Gubałówka or from the Gubałówka ridge to Butorowy Wierch.
- Where can I eat? You’ll find a list of recommended restaurants in your welcome email. Additional suggestions are available on our blog.
8. Additional services
- Can I order breakfast? Yes, breakfast is delivered to the cottage in a wicker basket. Price: 50 PLN/person.
- Can I use the sauna? No, but we are constantly developing and plan to add it in the future.
- Can I organize a feast or party in the grill hut? Yes, we help organize feasts and events. Available options include catering, a highland band, and event management and coordination. Advance reservations are required.
9. Safety and failures
- What to do in case of a breakdown? Call the number in your welcome email or the emergency number on the information board.
- Is the facility monitored? Yes, the outdoor area is monitored.
10. View and surroundings
- Do the cottages have a view of the Tatra Mountains or Gubałówka? Yes, some cottages offer a view of the Tatra Mountains or Gubałówka. It depends on the specific cottage, the season, and the weather.
- Can I request a cottage with the best view? Yes. If you’re looking for a view, please let us know when booking. We’ll do our best to choose the best cottage for you.
11. Regulations and rules
- Can I organize parties? – Stag and hen parties are prohibited. – Birthday parties, weddings, and company meetings are only possible after prior arrangement with the reservations department.
- Can I smoke in the cottages or on the terrace? – Smoking is strictly prohibited in the cottages. – Outdoors: is permitted, but please exercise caution. We recommend smoking in front of the cottage.
- Can I invite outside guests? Only by prior arrangement with the staff.
- When is the curfew in effect? Curfew hours: 10:00 PM–7:00 AM.
- Can parties be held?
– Stag and hen parties are prohibited.
– Birthday parties, weddings, and company reunions are only possible by prior arrangement with the reservations department.
